Terms and conditions

Terms and Conditions of the Online Store

1. General provisions

These standard terms and conditions apply to orders placed in the online store dishor.com (hereinafter – the Online Store) in Latvian or English between a natural person (hereinafter – the Buyer) placing an order and SIA SOLLER.LV (hereinafter – the Supplier). The terms are effective from 20.05.2014 and may be amended by publishing an updated version on the Online Store website.

2. Seller information

The seller of goods and provider of services is:
SIA SOLLER.LV
Registration number: 40103719642
Legal address: Dzelzavas iela 88–6, Riga, LV-1082
Email: dishor.com@gmail.com
Phone: +37127463463

3. Distance contract

A distance contract is an agreement between the consumer and the seller or service provider concluded using means of distance communication, including a website, telephone or email, based on the offer of the seller or service provider.

4. Entry into force of the contract

The contract is deemed concluded at the moment when the Buyer has placed an order and received confirmation from the Supplier by email. The order and the confirmation are considered received when they become accessible to the addressee.

5. Contract performance period

The Supplier undertakes to perform the contract no later than within 30 days from the moment of receipt of the order, unless the parties have agreed on a different period. If the ordered product is unavailable, the Supplier shall immediately inform the Buyer and, if possible, offer an equivalent product.

6. Prices of goods and payment terms

All prices in the Online Store are indicated in euros (EUR) including the applicable value added tax, unless stated otherwise. The total order amount is displayed before order confirmation.

Payment may be made using the following methods:

  • payment cards;
  • online banking;
  • payment services provided by the Supplier’s partners (including KLIX).

7. Delivery terms

Information about available delivery methods, their costs and delivery times is provided during order placement and/or on a separate page of the Online Store. Delivery time depends on the selected delivery method and destination.

8. Right of withdrawal

The Buyer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the goods without giving any reason. The withdrawal procedure is governed by the Consumer Rights Protection Law and Cabinet Regulation No. 255.

If the seller has not informed about the right of withdrawal, the Buyer has the right to withdraw from the contract within one year from the date of receipt of the goods. The goods must be returned within 14 days after sending the notice of withdrawal.

9. Return of goods and refund

The seller is obliged to refund the paid amount no later than within 14 days from the date of receipt of the withdrawal notice, using the same payment method that was used for the payment, unless otherwise agreed with the Buyer. The seller has the right to withhold the refund until the goods are received or proof of their return is provided.

The costs of returning the goods shall be borne by the Buyer, except in cases where the Seller has agreed to cover such costs.

10. Limitations of the right of withdrawal

The right of withdrawal does not apply in the following cases:

  • audio or video recordings, computer software with opened packaging;
  • delivery of newspapers, magazines and periodicals;
  • purchase at a public auction;
  • goods that deteriorate rapidly or have a short shelf life;
  • services provided on a specific date;
  • goods manufactured according to individual order or personalized;
  • services fully provided with the Buyer’s consent before the end of the withdrawal period;
  • digital content supplied in non-material form with the Buyer’s consent.

11. Order cancellation

The Buyer has the right to cancel the order before it is dispatched by contacting the Supplier using the contact details provided on the website. If the order is cancelled before dispatch, the paid amount shall be refunded in full.

12. Dispute resolution

All disputes between the Buyer and the Supplier shall be resolved through negotiations. If an agreement cannot be reached, the dispute may be referred to the Consumer Rights Protection Centre of the Republic of Latvia (PTAC) or the European Union Online Dispute Resolution (ODR) platform.