Terms and Conditions of Use
1. General Provisions
These standard terms and conditions apply to orders placed on the website dishor.com (hereinafter — Online Store) in Latvian or English between the individual (hereinafter — Buyer) placing the order and SIA SOLLER.LV (hereinafter — Service Provider). These terms are effective from 20.05.2014 and may be updated by publishing the latest version on the Online Store website.
2. Distance Contract
A distance contract is an agreement between the consumer and the seller or service provider, concluded via remote communication tools such as a website, telephone, or email, based on the seller’s or provider’s offer.
3. Contract Entry into Force
The contract is considered concluded when the Consumer has placed an order and received confirmation from the Service Provider via email. The order and confirmation are considered received when accessible by the intended recipient.
4. Contract Fulfillment Time
The Service Provider undertakes to fulfill the contract no later than 30 days after receiving the order unless otherwise agreed. If the product is unavailable, the Service Provider must inform the Consumer and, if possible, offer an equivalent product.
5. Right of Withdrawal
The Consumer has the right to withdraw from the contract within 14 calendar days from the date of receiving the product without providing a reason. The withdrawal process is regulated by the Consumer Rights Protection Law and Cabinet Regulation No. 255.
If the seller fails to provide withdrawal information, the Consumer may withdraw from the contract within one year from the date of product receipt. The product must be returned within 14 days after sending the withdrawal notice. The seller must refund the amount paid within 14 days but may delay the refund until receiving the product or proof of return.
Return shipping costs are borne by the Consumer unless the seller has agreed to cover them. The withdrawal form can be submitted in writing or completed online on the Online Store website.